Tools in the pack

Process change

• Process consulting and running effective meetings
• Work-flow mapping for fast process re-engineering
• Role and responsibility charting (mapping)

Data-based change

• Getting information:
  • Surveys
  • Interviews
  • Unobtrusive measures
  • Direct observations
  Feedback and action planning - the most important part
• Integrating information with balanced scorecards

Change tools

• Change management (also see: Using a brief survey to clear the way for flawless change)
• Continuous improvement
• Employee, customer, and supplier suggestions.
• Organizational development

 

Other methods include alternative performance reviews for development, and increasing employee engagement to improve customer service, reduce resistance to change, and leverage staff skills to cut costs.