David Zatz, Ph.D.
David Zatz focuses on using research to support change; he has experience in employee and customer surveys, linkage, process mapping, and process consulting. His work has helped organizations to cut costs while increasing service.
Dr. Zatz has spoken at conferences and published articles in journals (such as HRMagazine, Quality Digest, and Effective Executive), trade publications, and books. He also wrote three books on other topics, and is currently teaching graduate courses at Fairleigh Dickinson University.
Before joining Toolpack Consulting, David was a consultant with Metrus Group. He has worked with clients such as the American Management Association, the Coast Guard, Enhanced Vision, Mattel (American Girl), Santen, and the City of New York, among numerous others.
David holds an M.Phil and Ph.D. in social and organizational psychology from Columbia University.
Katherine Houghton Zatz, Ed.D.
Dr. Katherine Houghton Zatz’s career has centered around empowering people to solve problems and improve processes. She has 30 years of leadership in education, most recently as acting president of the American Public University System.
At one college, Dr. Zatz achieved a 60% increase in enrollment over seven years, raised retention by 26 points, and slashed the student loan default rate by 17 points—in just three years.
Dr. Zatz has been a Middle States Association peer evaluator, a vice president of student affairs, acting president, and the leader of internal accreditation efforts. She holds an E.D. in higher education from Columbia University’s Teachers College, and is now instrumental in delivering our academic services.
Dr. Zatz was a co-founder and coordinator of a soup kitchen at 114th Street and Broadway in Manhattan; it evolved into Broadway Community Incorporated, and now incorporates a food services training program and a shelter for homeless women.
Lynn Sian has decades of experience in survey work and organizational change. Originally trained as a database administrator, she now works in survey processing, data analysis, and reporting. Prior to working with Toolpack Consulting, Lynn worked with Metrus Group and Expert Survey Systems.
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