Articles, examples, and white papers
Also see these fine books.
- Productivity and quality tools
- Mergers and acquisitions: finding synergy and avoiding the reefs
- Employee empowerment - fad or useful tool?
- Turning around education: cut costs, increase effectiveness
- Alternative performance evaluations and 360° feedback
- Organizational development - the power of cultural change
- How organizational development works
- Quality Digest cover story on Chrysler’s late-1990s effort to increase change at car dealers
- Gathering information:
- Employee surveys: Gather information to focus and motivate change
- Customer surveys: Using surveys and interviews for customer retention and recovery
- Interviews: Getting qualitative information and a feel for the culture
- Unobtrusive measures: Using existing information to round out your information
- Direct observations: Instead of relying on what people say, see what they do
- Linkage analysis: Find out (and demonstrate) what most strongly influences key outcomes Motivate people to work on drivers of success
- Balanced scorecards: Focus on key issues and strategies while reducing information overload
- Toolpack's change readiness survey (PDF). Discover obstacles and opportunities before you begin, and save time and money.
- Toolpack's change implementation survey (PDF). Where is your survey being implemented well, and where do you need to focus more effort? What are the obstacle to change?
- Contact and credibility: Be seen, be believed
- How to run effective meetings
- An HR Manager’s Guide to Mergers and Acquisitions
- Using employee, customer, and supplier suggestions.
- Increasing employee motivation to improve customer service, reduce resistance to change, and cut costs
- A step-by-step guide to process mapping
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