Articles, examples, and white papers

Productivity and quality tools
Mergers and acquisitions: finding synergy and avoiding the reefs
Employee empowerment - fad or useful tool?
Turning around education: cut costs, increase effectiveness
Alternative performance evaluations and 360° feedback
Organizational development - the power of cultural change
How organizational development works
Quality Digest cover story on Chrysler’s late-1990s effort to increase change at car dealers
Gathering information:
- Employee surveys: Gather information to focus and motivate change
- Customer surveys: Using surveys and interviews for customer retention and recovery
- Interviews: Getting qualitative information and a feel for the culture
- Unobtrusive measures: Using existing information to round out your information
- Direct observations: Instead of relying on what people say, see what they do
- Linkage analysis: Find out (and demonstrate) what most strongly influences key outcomes Motivate people to work on drivers of success
- Balanced scorecards: Focus on key issues and strategies while reducing information overload
Toolpack's change readiness survey (PDF). Discover obstacles and opportunities before you begin, and save time and money.
Toolpack's change implementation survey (PDF). Where is your survey being implemented well, and where do you need to focus more effort? What are the obstacle to change?

Research

Articles on organizational development, change, and performance tools such as employee surveys