Articles, examples, and white papers

Also see these fine books.

• Productivity and quality tools
• Mergers and acquisitions: finding synergy and avoiding the reefs
• Employee empowerment - fad or useful tool?
• Turning around education: cut costs, increase effectiveness
• Alternative performance evaluations and 360° feedback
• Organizational development - the power of cultural change
• How organizational development works
• Quality Digest cover story on Chrysler’s late-1990s effort to increase change at car dealers
• Gathering information:
  • Employee surveys: Gather information to focus and motivate change
  • Customer surveys: Using surveys and interviews for customer retention and recovery
  • Interviews: Getting qualitative information and a feel for the culture
  • Unobtrusive measures: Using existing information to round out your information
  • Direct observations: Instead of relying on what people say, see what they do
  • Linkage analysis: Find out (and demonstrate) what most strongly influences key outcomes Motivate people to work on drivers of success
  • Balanced scorecards: Focus on key issues and strategies while reducing information overload
• Toolpack's change readiness survey (PDF). Discover obstacles and opportunities before you begin, and save time and money.
• Toolpack's change implementation survey (PDF). Where is your survey being implemented well, and where do you need to focus more effort? What are the obstacle to change?

Research

• Contact and credibility: Be seen, be believed

How-To Guides

• How to run effective meetings
• An HR Manager’s Guide to Mergers and Acquisitions
• Using employee, customer, and supplier suggestions.
• Increasing employee motivation to improve customer service, reduce resistance to change, and cut costs
• A step-by-step guide to process mapping

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