White papers in PDF files

• Electronic surveys (PDF). This article shows how to avoid some major issues, and how to use electronic surveys to improve change efforts and help solve tactical and strategic issues.

Organizational development and related articles

• Organizational development - the power of cultural change
  • Organizational development in education.
• Quality Digest cover story on Chrysler's Five Star effort to bring a version of OD to independently owned car dealers (2000).
• A conceptual view of how organizational development works
• Employee empowerment - fad or useful tool?
• How to run effective meetings.
• Using employee, customer, and supplier suggestions.
• Increasing employee motivation to improve customer service, reduce resistance to change, and cut costs.
• The ethics of organizational interventions
• Alternative performance evaluations and 360° feedback

Articles at our free information site

• Solving problems through empowerment and follow-through: or what to do when people say, "You're the tenth consultant we've had in here, and nothing's ever happened."
• Using surveys as a change tool: how to get the most out of your employee survey, at all levels of the organization. Focuses on feedback and action planning.
• Making Employee Surveys Useful: Get the most out of your employee surveys. Set expectations, create change, and send the right message.
• Using mission statements to create a common vision (and why they often fail)

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